The PGA TOUR is a membership based group of professional golfers that plays approximately 130 official-money tournaments on six tours, headquartered in Ponte Vedra Beach, Florida.

PGA Tour approached my company, Rivet Logic, to rethink and redesign their internal score keeping system — Shotlink. The system was required to stream line data collection and accuracy giving the ability to collect strokes, scores and/or GPS location data for each player in a group during live scoring. Additionally, The Tour wanted a versatile system that allowed users to tailor the interface to their particular needs, and quickly switch between different contexts.

They were also in a hurry, as the tournament season was starting soon, so I worked in unison with the development team to guide them towards the best interface solutions, including:

• Movable, resizable, and collapsable panels, allowing users to quickly show and hided needed panels and save in different configurations.
• Responsive typography keyed off of the screen width to ensure all content fits without horizontal scrolling.
• Fast action buttons to push critical data live.
• Interactive SVG based map to view all shots.
• Iconography to reduce distractions.
• Dark & light mode for differnt lighting conditions.

Hippo Roller's mission is to bring global awareness to the unjust suffering caused by water insecurity. They help families access clean water portability for less than two cents a day. The Hippo Hub is a gateway for a unique and powerful engagement between classrooms, civic organizations and communities.

As part of their messaging, I worked with Hippo Roller to create a two and a half minute animated video explaining the problem that many face when getting fresh water, and how Hippo Roller will change that.

Sargento Foods has been a leader in cheese since 1953. They created the world's first successful prepackaged sliced and shredded natural cheeses. Today, they manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients.

Sargento wanted to realign its Digital Workplace (DW) to a strategy and roadmap that focused on key cultural elements and values within the company. The strategy drove measurable outcomes such as: increased engagement with employees, higher productivity, more professional development, an innovation mindset, and better talent acquisition and retention.

I engaged with Sargento to conduct a series of design thinking workshops to help them find the best path from their current needs towards their optimal outcome. These workshops focused key stakeholder and employee participants on

Along with an improved user experience and providing ready access to contextual and current data to help employees make more informed decisions, the revised DW plan created from the workshops included a strategic program with a roadmap for ongoing development.

The workshop goals included:

• Discover and explore the needs and optimal outcome for redesigning the platform.
• Define the triggers and expected outcomes that lead the user to need the platform.
• Design and explore solutions.
• Develop the most critical job stories.
• Deliver the job stories as a prototype for final design and development.

Consumer Technology Association (CTA)™ is the trade association representing the $398 billion U.S. consumer technology industry, which supports more than 15 million U.S. jobs. More than 2,200 companies – 80 percent are small businesses and startups; others are among the world’s best-known brands – enjoy the benefits of CTA membership including policy advocacy, market research, technical education, industry promotion, standards development and the fostering of business and strategic relationships. CTA also owns and produces CES® – the world’s gathering place for all who thrive on the business of consumer technologies. Profits from CES are reinvested into CTA’s industry services.

CPAC, the Cable Public Affairs Channel, is Canada’s only privately-owned, commercial free, not for profit, bilingual licensed television service. Created in 1992 by a consortium of cable companies to preserve an independent editorial voice for Canada’s democratic process, CPAC provides a window on Parliament, politics and public affairs in Canada and around the world.

CPAC approached my company, Rivet Logic, to migrate their backend technology to a new system. They simultaneously wanted to fix multiple usability issues in the current site, without changing its overall structure. Through usability testing, user interviews, and client input, I was able to correct issues with navigation hierarchy, confusing video controls, unengaging typography, and poor accessibility while updating to a fully responsive design for mobile devices.

The main challenge was working with a new development team to help them understand some of the more advanced design techniques I was using for the desired results. As the design work was seen as secondary to the technology migration, I used the PROTY2 system to build the designs using core web technologies (HTML, CSS, & Javascript) to ensure that everything could be developed as designed.

The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. In fiscal year 2015, the IRS collected almost $3.3 trillion in revenue and processed almost 240 million tax returns.

I was invited by members of the payment team to help them refine their online product to better serve citizens and businesses that use it everyday. To that end, I performed a two day design thinking workshop with their teams to help them understand user needs, develop the big ideas they wanted to go after, and then use storytelling techniques such as job stories and story boards to explain what their new product might look like.

Capital One Financial Corporation is a bank holding company specializing in credit cards, auto loans, banking and savings products. Capital One is the eighth-largest commercial bank in the United States when ranked by assets and deposits.

While a Senior Creative Director at Capital One working in the McLean, Virginia headquarters, I was privileged to work on several projects for the bank division. These projects allowed me to think about ways to help average people create more secure financial futures for themselves.

Yuri Was Very Brave is the tale of Yuri Gagarin, the first person to ever leave the Earth. We follow Yuri from the launch pad, into space, around the Earth, and back to the ground. Along the way, we hear what he thinks about the earth and space.

To help adults, we’ll also be including extra background material about Yuri and his trip, a few secrets about what really happened, and some questions that can be shared to help the children in your life begin their own trips of discovery.

I created Yuri Was Very Brave working with talented illustrator Pradyuman Kodavatiganti.

Download a free digital copy »

CSS3: Visual QuickStart Guide allows readers to start from the beginning to get a tour of the stylesheet language or look up specific tasks to learn just what they need to know. This task-based, visual reference guide uses step-by-step instructions, and plenty of screenshots to teach beginning and intermediate users CSS. I take readers step-by-step through today's CSS essentials and provides extensive coverage of CSS3 and CSS 2.1 techniques. The book outlines what can be done with CSS3 now and how the latest browsers have implemented many of the new features. Both beginning users, who want a thorough introduction to CSS, and more advanced users, who are looking for a convenient reference, will find what they need in straightforward language and through readily accessible examples.

The New Web Typography: Create a Visual Hierarchy with Responsive Web Design shows you how to implement web-safe fonts to create visually appealing and multi-browser-friendly websites while encouraging you to develop designs that express your own unique typographic voice.

This book discusses principles for choosing typefaces for on-screen display and tips for creating a visual hierarchy that works on monitors, tablets, and smartphones. I shared some of my personal experiences to illustrate situations where one font would be more effective than another in giving readers an optimized experience that includes quick download times and an overall aesthetically pleasing presentation.

Since good typography is good web design, font selection is a critical aspect of web design. The New Web Typography is more than a simple overview of web typography. It provides practical advice and examples that help you make good decisions in choosing fonts for web design.

This book:

• Demonstrates how to implement responsive web typography, with up-to-date HTML5 and CSS3 code
• Uses case studies and examples to enhance instruction
• Provides practical tips on special techniques for implementing webfonts and searching and using webfont libraries
• Encourages you to develop a unique typographic voice

Speaking in Styles helps Web designers learn the "language" that will be used to take their vision from the static comp to the live Internet. Many designers think that CSS is code, and that it's too hard to learn. Jason takes an approach to CSS that breaks it down around common design tasks and helps the reader learn that they already think in styles—they just need to learn to speak the language. Jason helps Web designers find their voice, walks them through the grammar of CSS, shows them how to write their design specs in CSS, and how to prepare it for screen, printer or handheld devices. Along the way designers will learn to optimize their code, make it accessible, optimize for search engines, and more.

Co-authored with my brother, Academy and Emmy award winning documentary filmmaker David Teague, this hands-on guide introduces the powerful new features of Final Cut Pro 4, while leading readers through all aspects of editing digital video. This includes important tasks like how to set up a workstation and master fundamental concepts. Then we covered pro-tested techniques for every stage of the process — everything from shooting tips to logging your footage, from adding transitions and special effects to delivering your masterpiece in multiple formats. Along the way, professional video editors emphasize the tricks and shortcuts they use to get polished results.

Photoshop at Your Fingertips is the first ever task-based reference to Photoshop. Every page of this critically acclaimed guide is focused on giving you immediate access to the information you need to get your work done.

Drexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities.

I worked as an adjunct professor at Drexel for over two years, teaching classes in User Experience Design, Storytelling for User Experience, and Creative Concept Design to some of the top students in the United States.

New Customer Experience departments are popping up everywhere and the job market is exploding. Functions and roles traditionally performed by marketing, sales and operations are shifting toward new, interdisciplinary CX divisions. To grow as a leader in this profession requires practical skills and strategic vision.

As an advisor to the University of Richmond Customer Experience Program, I help inform and guide the future of CX training. I've helped the program develop some skills often overlooked in many programs, including how to work with clients to better understand their needs and pain points.

While a creative Director at Capital One, I also ran the companies Creative Academy. I lead a group that was tasked with training all new hires in the design department with a two-day crash course on how to get things done at Capital One. Over the course of a year, we trained over sixty new hires, where only four of those students rated the training lower than a 5 out of 5.